Your health and safety—as well as that of other clients and your therapist—are important to us. This policy outlines what to do if illness or emergencies arise before your scheduled appointment.

 

If You’re Sick

If you are experiencing symptoms of illness (such as fever, cough, sore throat, congestion, nausea, or other signs of illness), please contact us as soon as possible to reschedule. Massage therapy is not recommended while you are actively ill, and attending your appointment may put others at risk.

 

Emergency Situations

We understand that emergencies happen. If you are unable to attend your appointment due to a verifiable emergency (e.g., sudden illness, accident, family crisis, or inclement weather), cancellation or rescheduling fees may be waived at the discretion of management.

 

Notice & Communication

If you need to cancel or reschedule due to illness or an emergency, please contact us through text or email as soon as you are able. We appreciate prompt communication whenever possible.

 

Therapist Illness or Emergency

In the event that your therapist is sick or experiences an emergency, we will contact you immediately to reschedule your appointment at no charge.

 

Prevention & Consideration

Please do not attend your appointment if you are actively sick. We aim to provide a clean and safe environment for all clients, and we appreciate your cooperation.​