CLIENT RIGHTS AND RESPONSIBILITIES

As a client receiving massage therapy services, you are entitled to respectful, professional treatment. This document outlines your rights and responsibilities to help ensure a safe, ethical, and effective therapeutic relationship.

Client Rights

• To expect professional boundaries, appropriate touch, and that therapists act within the limits of their training

• To be treated with dignity, respect, and professionalism at all times

• To receive services that are safe, ethical, and within the therapist’s scope of practice

• To ask questions and receive clear information about your treatment

• To provide informed consent before beginning any session or technique

• To modify or withdraw consent at any time during the session

• To refuse any part of the massage without affecting your future care

• To privacy and confidentiality regarding your health information and sessions

• To access your client records upon written request

Client Responsibilities

• To ask questions and provide informed consent before any technique is used; to understand that massage is not a substitute for medical diagnosis or treatment

• To share preferences and feedback during the session so that treatments remain safe, comfortable, and effective

• To arrive on time and communicate schedule changes promptly

• To provide complete and accurate health information

• To communicate preferences, discomfort, or concerns during the session

• To maintain personal hygiene for mutual comfort and safety

• To treat the therapist and staff with respect and courtesy

• To comply with office policies, including cancellation and conduct guidelines

​By receiving services at our practice, you acknowledge and agree to uphold these rights and responsibilities.